Customer Service


Checkout

All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart before clicking “Checkout.” When you click “Submit Order” we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click “Order Now.”


Cancelling an Order

If you would like to cancel or change an order that you’ve just placed, please call 952-681-2534 as soon as possible. We’ll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned or exchanged.


Shipping and Handling

We use USPS Priority Mail (average 2 day delivery).  Shipping is free on all orders of $75 or more.  USPS priority mail shipping rates apply on orders less than $75, varying based on distance and weight. Please contact Hammer Made if you need to receive your purchase sooner.


Returns and Exchanges

Your complete satisfaction is very important to us. If you are unsatisfied with our products for any reason, we accept returns for a full refund on merchandise within 30 days of purchase for items that have not been worn, altered or washed.


Order Status and Package Tracking

To help you track the status of your shipment, we will include a delivery confirmation number in your shipment notification email. You can check the status of your delivery by entering the package number into the USPS tracking application at http://trkcnfrm1.smi.usps.com/PTSInternetWeb/index.jsp


Privacy Policy

While we want to share information about Hammer Made with you on a regular basis we promise not to be a bother. If ever you are receiving unwanted information simply e-mail us at info@hammer-made.com or call 952-681-2534.

Hammer Made values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We DO NOT SELL or rent your personal information to third parties.


Credit Card Safeguard

At Hammer Made we don’t just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

We safeguard the integrity of our customers’ credit card information. However, if you’re not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call. Our Customer Service representatives are standing by and they would be happy to take your Hammer Made order right over the phone.

Protecting the safety of your credit card information is important to us.

We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our web site’s servers.

In an effort to make your shopping experience as secure as possible, we recommend that you enter your credit card’s 3 or 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.


  Loading...