AT YOUR SERVICE
We work hard to make sure everything about your Hammer Made experience is amazing. If there's anything we can do to make it even better, let us know!
All the items that you have in your shopping bag appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart before clicking "Checkout." When you click "Submit Order" we verify your credit card. Your order will not be placed and your credit card will not be charged if you do not click "Order Now."
CANCELLING AN ORDER
If you would like to cancel or change an order that you've just placed, please call 877-347-8148 as soon as possible. We'll do everything we can to accommodate your request; however, items that have already shipped cannot be cancelled and must be returned or exchanged.
SHIPPING AND HANDLING
We use UPS SurePost (average 5-7 business days for delivery). Shipping is free on all orders of $75 or more. UPS SurePost shipping rates apply on orders less than $75, varying based on distance and weight. Please contact Hammer Made if you need to receive your purchase sooner.
RETURNS AND EXCHANGES
Your complete satisfaction is very important to us. If you are unsatisfied with our products for any reason, we accept returns for a full refund on merchandise within 30 days of purchase for items that have not been worn, altered or washed. To initiate a return by mail, please email us at firstname.lastname@example.org. Please be aware return shipping is not provided. You can also bring your return into one of our stores.
Half Time sale purchases are eligible for exchange only by contacting us within 3 days of delivery. Items purchased at sale price are not eligible for price adjustments. Items ending in $.99 are final sale. Outlet items not ending in $.99 are eligible for exchange only.
ORDER STATUS AND PACKAGE TRACKING
To help you track the status of your shipment, we will include a delivery confirmation number in your shipment notification email. You can check the status of your delivery by entering the package number into the UPS tracking application at https://www.ups.com/tracking/tracking.html
CREDIT CARD SAFEGUARD
At Hammer Made we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.
We safeguard the integrity of our customers' credit card information. However, if you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call. Our Customer Service representatives are standing by and they would be happy to take your Hammer Made order right over the phone.
Protecting the safety of your credit card information is important to us.
We use Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.
In an effort to make your shopping experience as secure as possible, we recommend that you enter your credit card's 3 or 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.